Contact Souq Vibe
We're here to help. Whether you have a question about an order, a product, or anything else — our team responds quickly and genuinely cares about your experience.
Fastest Way to Reach Us
For the quickest response, contact us directly on WhatsApp. Our team typically responds within minutes during business hours.
Contact Information
- WhatsApp: +966 500 000 000
- Email: support@souqvibe.com
- Business Hours: Saturday – Thursday, 9:00 AM – 10:00 PM (AST)
Order Support
To help us assist you faster, please have your order number ready when you contact us. Order numbers are included in your order confirmation message.
Common Questions
Where is my order?
Orders are delivered within 2–5 business days across the GCC. Once shipped, you will receive a tracking link via WhatsApp or SMS.
How do I return an item?
Contact us within 30 days of delivery and we'll arrange the return process. See our Return Policy for full details.
Can I change or cancel my order?
Contact us as soon as possible. We can modify or cancel orders before they are dispatched. Once shipped, standard return procedures apply.