Privacy Policy

Last Updated: June 2026

Souq Vibe ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have regarding your data.

Information We Collect

We collect information necessary to process your orders and provide our services:

  • Order Information: Name, phone number, delivery address, and order details
  • Communication Data: Messages you send us via WhatsApp, email, or contact forms
  • Device Data: Browser type, IP address, and pages visited (collected automatically via cookies for analytics purposes)

How We Use Your Information

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Respond to your inquiries and support requests
  • Improve our website and product selection
  • Send promotional communications (only with your consent — you may unsubscribe at any time)

How We Protect Your Information

We implement industry-standard security measures to protect your personal data. Your payment information is processed by trusted payment gateways and is never stored on our servers. All website traffic is encrypted using SSL.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share information only with:

  • Shipping carriers (to deliver your orders)
  • Payment processors (to process transactions securely)
  • Service providers bound by confidentiality agreements (e.g., email services, analytics platforms)

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings, though some website features may not function optimally.

Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise any of these rights, contact us at privacy@souqvibe.com.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions: privacy@souqvibe.com