Return & Refund Policy

Last Updated: June 2026

At Souq Vibe, your satisfaction is our priority. We offer a straightforward 30-day return policy because we believe you should be completely happy with every purchase.

30-Day Return Window

You may return any item within 30 days of delivery for a full refund or exchange. No complicated process, no unreasonable conditions.

Return Conditions

To qualify for a return, items must meet the following conditions:

• Returned within 30 days of the delivery date
• Item is unused and in its original condition
• Original packaging is intact (box, tags, accessories included)
• Item is free from damage caused by misuse

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened:

• Personal care items (creams, serums, skincare products) that have been opened and used
• Intimate apparel and shapewear that has been worn
• Food items or consumable supplements that have been opened

How to Return an Item

1. Contact us via WhatsApp or email within 30 days of delivery
2. Provide your order number and the reason for return
3. Our team will arrange pickup from your address at no cost to you
4. Once we receive and inspect the item, your refund will be processed within 3–5 business days

Refund Methods

• Cash on Delivery Orders: Refunds are issued via bank transfer or store credit within 3–5 business days of return receipt
• Card Payments: Refunds are returned to the original payment method within 5–10 business days

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund immediately — at absolutely no cost to you.

Contact for Returns

WhatsApp: +966 500 000 000
Email: returns@souqvibe.com